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Itsumo’s specializes in serving the hi-tech and financial
industry. Our Best
Execution
methodology addresses the needs of all the segments in these
industries. We customize our services based on the requirements
and needs that drive the business operations in respective
segments of these industries.
We offer a rich portfolio of services for our clients in hi-tech
and financial markets.
R&D Outsourcing: This is our flagship
product offering targeted at clients that wish to outsource
their product development. We build and operate an outsourced
R&D team for our clients. The team is a combination of
management and technical talent dedicated to working on the
client’s product. This team acts as the client’s
engineering organization. Advantages to the client are in
reduction in the cost of engineering and product development.
The client owns all the intellectual property rights on everything
the team develops and produces. As part of this service, we
offer the client an option to absorb the R&D team as part
of their organization. We also offer to build the offshore
development facility for the client and then transfer the
ownership of the facility as well as the team. This allows
the client not only to retain intellectual property but also
the human intellectual capital associated with it.
IT Engineering Services (ITES): Our team
of experienced engineers has a rich skill set to be applied
to design, automation, engineering analysis (including testing)
and product development as per needs of the client. With a
combination of engineering knowledge, software skills, and
industry experience, we offer a spectrum of engineering services
in Networking and Security, Silicon Design, CAD/CAM, Manufacturing,
Finance and Securities. Acting as an extension of a client’s
IT team, we provide a range of engineering services for:
· Internationalization and Localization
· Re-engineering and Reverse Engineering
· Cross Platform Development and Porting
· Support and Maintenance
· System Migration and Downsizing
These services can be provided onsite, offsite, offshore or
in combination, depending on the client’s needs.
IT Consulting Services (ITCS): Our approach
to IT applications and software engineering is as a process
that must be controlled, measured and enhanced. This requires
going beyond mere engineering implementation. We help with
both - the before and the after scenario of an engineering
implementation. Some of the areas in which we provide consulting
are:
· Quality Implementation
· Downsizing and Migration
· Open Source migration
· Business Process Re-engineering
· Application Testing
· Business Process Outsourcing
We undertake the entire gamut of activities in the IT life
cycle from architecting complex IT systems, to implementing
them and taking care of post-implementation maintenance.
Application Development: We undertake development
of customized business applications according to the client’s
requirements. The following matrix provides highlights of
project tasks that are involved in the application development
process.
| ARCHITECTURE |
IMPLEMENTATION |
CONFIGURATIONS |
INTERFACES |
| Identifying
the Scope |
Project
Management |
Vertical
application mappings |
Web
services |
| Requirement
Gathering |
Quality
Assurance |
Assistance
with RAD |
CORBA |
| Modeling
and Design |
Configuration
Management |
Rules
definitions |
Thin
Client |
| Requirements
Mapping |
Documentation
& Training |
Workflow
sessions |
XML |
| Generating
Specifications |
Knowledge
Transfer |
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Enterprise Consulting Services: We bring technical
and functional expertise in offering cutting edge technology
and solutions to address dynamic changes in business operation
and/or process. Our technical expertise, along with functional
understanding of various methodologies and processes, as well
as mature project management skills enable us to cater to
all the client’s needs for:
· Enterprise Resource Planning - ERP
· Customer Relationship Management - CRM
· Decision Support Systems - DSS
· Enterprise Application Integration EAI
· Migration/Version-up of Legacy systems
· eBusiness Solutions
· Infrastructure Consulting
With the above, we address all IT functionality that is core
to business needs. In addition, we enable a client to execute
by offering our business expertise.
Strategic input – Our experts help clients
to define industry segments, product offerings and the rationale
for competitiveness based on current core competencies of
their business and the competencies they may have to secure.
Operations execution - We help in
designing and implementing new generation business processes.
These processes are usually based on Business Process Redesign,
Supply Chain Management, Customer Relationship Management
and the Extended Enterprise. We build the business processes
that exploit current and emerging information technologies
solutions including state-of-the-art e-business technologies.
This is not the same as merely automating an existing process.
Change management - We attach great importance to
the human dimension in the transition associated with changes
brought about by Strategic and Operational decisions and IT
Implementation. We encourage our clients to do the same. We
incorporate change management techniques to ensure a successful
transition and sustain it.
Business Process Outsourcing (BPO): We provide
innovative, effective and high quality Business Process Outsourcing
(BPO) services to our clients in North America. Our outsourcing
services help alleviate the risks and secure the benefits
through a structured, proven approach. We deploy industry
best practices and provide access to the best global talent
at the most effective costs. We are continuously expanding
our global infrastructure. This ensures availability of global
resources and business continuity irrespective of the client
location.
Tier 2 and 3 customer support: When end-customer
issues are escalated, a workforce with higher level of technical
expertise is required, to understand and troubleshoot problems.
Call centers provide only a first level (Tier 1) support in
most cases. Standard procedures used by the Tier 1 customer
services are not sufficient to solve a number of end-customer
problems. These are escalated to Tier 2 and Tier 3 level staff.
They are required to simulate the end-user environment, recreate
the problem and then provide feedback to the development team
for the problem resolution. The level of technical expertise
required makes this business process an ideal outsourcing
function for cost reduction.
We provide flexible options for outsourcing models based on
the client's needs. Depending on their requirements and budgets,
we can work with per agent based pricing, transaction based
pricing, and/or joint ventures. For clients who may wish to
own their own facilities, we offer the build,
operate and transfer (BOT)
option. Here, Itsumo takes care of the initial inception,
staffing, and acquisition of global resources. For an agreed
duration of time, Itsumo operates and runs the facility. Once
the operations are streamlined and smooth, we transfer the
ownership and management to the client.
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